We ship from our own warehouse in Loveland, Ohio. In-stock orders placed before 3:00 pm ET on a weekday ship the same day, and most arrive in 2 to 5 business days.
Shipping within the continental US
Your options at checkout depend on two things: your order total, and whether every item is in stock at our warehouse.
| Your order | Option at checkout | Cost |
|---|---|---|
| Everything in stock, $99 or more | Free Shipping (2-5 business days) | FREE |
| Everything in stock, up to 4 lb | Standard Shipping (2-5 business days) | $4.95 |
| Everything in stock, any size | Amazon Shipping, USPS and UPS ground, plus faster options: USPS Priority Mail, UPS 3 Day Select, UPS 2nd Day Air and UPS Next Day Air | Shown at checkout |
| Includes an item that ships later, $99 or more | Free Shipping (7-14 business days) | FREE |
| Includes an item that ships later, under $99 | Standard Shipping (7-14 business days) | From $7.95 |
In stock or ships later?
In stock means the item is on the shelf in our warehouse right now. These orders ship the same day when placed before 3:00 pm ET, Monday through Friday.
Ships later means the item for your order is in transit to our warehouse, or it is a preorder with a pre-dated arrival. Checkout shows a 7-14 business day delivery window for these orders, and faster shipping options are not offered because they would not get the order to you any sooner.
Mixed orders: if part of your order is in stock, we ship those items first at no extra charge and send the rest as soon as they arrive.
Order processing
- Order by 3:00 pm ET on a weekday and in-stock orders ship that day.
- Orders placed before 11:00 am ET on Saturday or Sunday can ship that day with Amazon Shipping when every item is in physical stock.
- Processing takes longer around holidays.
- You get an email with your tracking number as soon as your label is printed.
New York orders
New York State law restricts the sale of certain weight-loss and muscle-building supplements to customers 18 and over, and requires age verification on delivery.
- If your order includes one of these products, it ships by UPS with an adult signature required. UPS requires someone 21 or older with a government-issued photo ID to be present to sign.
- The signature service adds $8.95 to the UPS rate. Free and flat-rate shipping are not available for these orders.
- All other New York orders ship with the same options and prices as the rest of the continental US.
Alaska, Hawaii, US territories and military addresses
Orders to Alaska, Hawaii and US territories ship at carrier rates shown at checkout. The free shipping minimum and flat rates apply to the continental US only.
Shipping to an APO or FPO address
We ship to military addresses every day by USPS, at the same rates as a US address.
- Enter APO or FPO as the city, and AA, AE or AP as the state. Keep United States as the country, wherever you are stationed.
- If your APO or FPO address is not on file with your card company, use your card's billing address in the billing section.
Packages usually reach the military mail facility in 1 to 5 business days. Delivery from there depends on where you are stationed.
Shipping to a PO Box
Yes, we ship to PO Boxes by USPS. If you pay by card, make sure the PO Box is on file with your card company to avoid delays.
Common questions
How do I track my order?
Use the tracking link in your shipping email, or check Track My Order. If your order is late, email service@tigerfitness.com or call 1-877-397-3801 and we will track it down.
Tracking says delivered, but I don't have my package
Contact us right away. We open an investigation with the carrier and reship your order as soon as we can. We reship one order per customer unless the package is found and returned to us or the carrier reimburses us. If it happens a second time, still contact us so we can try to recover the package. This policy does not cover international orders; international customers should contact customer service for options.
Can I pick up my order?
Yes. Pickup at our Loveland, Ohio warehouse is always free. We call you when your full order is ready.
International shipping
Before ordering, check our restricted products list. It is your responsibility to confirm that the products you order are allowed in your country.
Will I pay duties or taxes?
Possibly. Your government may charge duties and taxes when the package arrives, and the rules differ by country. If you refuse the charge, the package comes back to us and we refund your order minus shipping and return shipping costs.
What if customs stops my package?
Inspections are usually quick, but they can delay delivery. If customs returns the package to us, we refund your order minus shipping and return shipping costs once we receive it. If the package is seized and destroyed, we are not able to offer a refund.
What currency are prices in?
All prices are in US dollars. Your card company converts the amount automatically.
Countries we do not ship to
Argentina
Belarus
Bulgaria
Chile
Germany
Ghana
Guam
Hungary
Indonesia
Macedonia
Micronesia
Moldova
Morocco
Nigeria
Peru
Romania
Russia
Thailand
Tunisia
Ukraine
Venezuela
Wake Island
Other countries may be restricted at our discretion. Under US State Department regulations we cannot ship to Cuba, Iran, North Korea, Sudan or Syria.
International shipping disclaimer
We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. The laws are different in every country and change often. The responsibility is yours to check with your country's customs office to see whether your country allows the products you order.
We will ship the products you pick to the address you provide. If the package is seized by customs officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by customs officials, you are still responsible for the shipping charges. Any duties or taxes that apply are your responsibility.
By ordering from our site you agree to the above.
Need help?
Email service@tigerfitness.com or call 1-877-397-3801. Tiger Fitness Inc., 113 Commerce Drive, Loveland, OH 45140.